Friday’s typically signal the end of the work week…however, let’s take THIS Friday to make a difference! Let’s find a spark…
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| A Friday Spark… |
Friday’s typically signal the end of the work week…however, let’s take THIS Friday to make a difference! Let’s find a spark…
A spark can be a small idea that has the potential to grow into a game changing, why-didn’t-we-think-of-this-earlier, motivating idea… it just needs a start and then to be fanned while it grows.
Where can you find a spark? All around you…
Here are several “starting points” to find your spark:
- Customer/member comment cards
- Conversations with new account or teller staff
- Listening to customer/member calls into the call center
- Website comments
- Visiting competitor websites
- Visiting the mall and seeing what other “retailers” are doing
- Brainstorming with your team
The key concept here is that it is LESS about the process and MORE about being open to ideas. I use the car analogy… recently a friend shared that the first car they “loved” was a white Infinity G35. Cool car. I had not seen any around. This week, I have seen no fewer than 10 white Infinity G35’s. Why? was their a large production run? Nope. I was just OPEN to seeing it.
It’s Friday…relax a bit. Let your mind wander…and find your spark. It could change your week next week in exciting and profound ways!!
Cheers…
Bruce
