Will Someone please give me a small business loan?!?

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Why do banks make it so hard to do business with them?!?! [...]

Answer Questions with Questions

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Imagine walking onto a used car lot and telling the man in [...]

Dear Banks and Credit Unions, Don’t Insult Me!!!

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So, I’m in North Carolina, walking into about 30-40 branches for a [...]

Car Repairs and Banking: Making a Chore a Great Experience

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I’m just about to jump on the treadmill for a run on [...]

Huntington Bank Finally Does Something Right.

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While Huntington Bank does little right, in my opinion, someone in their [...]

What are you gonna do about it?

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She's with someone, but... She'll leave them for someone who makes her [...]

Attitude…it’s the ONE thing we ALL control

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I recently experienced an “AHA” moment… one that was both very powerful [...]

“We need to talk”

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“Thanks for coming in, please close the door behind you.” Your pulse [...]

Don’t Let This Be Your Customer’s Experience!

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I’m wrapping up one of the larger cosmetic home improvement projects since [...]

“It matters to this one.”

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As a community banker or credit union, I know that you'll understand [...]

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