Unbelievable Customer Experience is Like Bird Poop.

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Unbelievable customer experience is like bird poop …. It’s out of the [...]

Marketing Minute – I Wonder…Product Development

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Marketing Minute – DIY Projects and Marketing Messages

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Marketing Minute – I Wonder…Ice Breakers and Building Relationships

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Becoming Top of Phone: Primary Financial Institution Status is Changing

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The checking account. The holy grail of the consumer financial relationship. The [...]

What Will Banking Look Like in 2020?

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A lot has changed in the past three years, hasn’t it? Just [...]

Emotion: The Key to Engagement and Sales

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Growing up in the 70s and 80s, “Going viral,” had a completely [...]

Don’t Send Email

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I signed up for a daily email newsletter the other day from [...]

Why Have Marketing in Operational Meetings?

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We’re dealing with “big boy” issues of ACH or fee accrual … [...]

The Self-Checkout Paradox

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Have you ever tried to scan eight-foot-long piece of lumber at a [...]

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