What Will Banking Look Like in 2020?

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A lot has changed in the past three years, hasn’t it? Just [...]

Emotion: The Key to Engagement and Sales

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Growing up in the 70s and 80s, “Going viral,” had a completely [...]

Don’t Send Email

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I signed up for a daily email newsletter the other day from [...]

Why Have Marketing in Operational Meetings?

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We’re dealing with “big boy” issues of ACH or fee accrual … [...]

The Self-Checkout Paradox

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Have you ever tried to scan eight-foot-long piece of lumber at a [...]

Will Someone please give me a small business loan?!?

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Why do banks make it so hard to do business with them?!?! [...]

Answer Questions with Questions

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Imagine walking onto a used car lot and telling the man in [...]

Dear Banks and Credit Unions, Don’t Insult Me!!!

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So, I’m in North Carolina, walking into about 30-40 branches for a [...]

Car Repairs and Banking: Making a Chore a Great Experience

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I’m just about to jump on the treadmill for a run on [...]

Huntington Bank Finally Does Something Right.

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While Huntington Bank does little right, in my opinion, someone in their [...]

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