Is Your Management Style More Like an American or Asian Parent?

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In the classroom or in the office, we all want our kids [...]

Mergers and Communication

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If you are merging with another institution, here are a few things [...]

Attitude…it’s the ONE thing we ALL control

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I recently experienced an “AHA” moment… one that was both very powerful [...]

“We need to talk”

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“Thanks for coming in, please close the door behind you.” Your pulse [...]

Does Your Staff Understand the True Meaning of “Emergency?”

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Like so many other CUs, mine made the switch to EMV cards [...]

The Customer’s Last Word (Testing Your Marketing)

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Who has the last word in your marketing? Your CEO? Board? Marketing [...]

The Greatest Marketing Article You’ve Ever Read.

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Pardon my French, but John H. Patterson was an 1800’s bad ass! [...]

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