Is Your Management Style More Like an American or Asian Parent?
In the classroom or in the office, we all want our kids [...]
Mergers and Communication
If you are merging with another institution, here are a few things [...]
Attitude…it’s the ONE thing we ALL control
I recently experienced an “AHA” moment… one that was both very powerful [...]
“We need to talk”
“Thanks for coming in, please close the door behind you.” Your pulse [...]
Does Your Staff Understand the True Meaning of “Emergency?”
Like so many other CUs, mine made the switch to EMV cards [...]
The Customer’s Last Word (Testing Your Marketing)
Who has the last word in your marketing? Your CEO? Board? Marketing [...]
The Greatest Marketing Article You’ve Ever Read.
Pardon my French, but John H. Patterson was an 1800’s bad ass! [...]