About Eric Gagliano

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So far Eric Gagliano has created 257 blog entries.

Give Your Sales Team a Hand

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Everything your front-line staff needs to increase business is in the palm [...]

Is Your Bank or Credit Union Like the Incredible Hulk?

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Y’all know that I’m a self-proclaimed brand geek. Well, as a boy [...]

“Just Don’t Do It”: Staff Training

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Whatever you do, DO NOT think about a white bear…   So, [...]

Empathy Leads to Sales

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I don’t know what brings folks into your branches … but I [...]

Stop Simply Checking-Off Boxes

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Compelling message … Check Logo … Check Phone Number … Check URL [...]

Can You Recognize Your Brand in the Dark?

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I had the privilege of working on a project for Coca-Cola Credit [...]

Is Your Call Center Phoning It In?

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Your brand is the sum of all customer experiences.  From your branch [...]

You Don’t Sell Personal Loans or Savings Accounts

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I once wrote about, “Why You Shouldn’t Sell Checking Accounts.”  Today, I’m [...]

Be Disruptive

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I’m sorry, but I need to brag a bit. I just received [...]

Are You Killing Your Customers?

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Today, with great sorrow, I say goodbye to a dear friend. Despite [...]

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